Twicebow Add to Shopify

Post-purchase survey app for Shopify

Turn post-purchase surveys into repeat orders.

Twicebow adds a short survey to your thank-you page. Customers get a gift that opens when their order arrives, and a bigger one when they come back.

Add to Shopify Try the demo
  • Free plan
  • No code needed
  • No points needed
  • Multi-language
Survey answersLast 30 days

How did you first hear about us?

  • Instagram38%
  • A friend or family member24%
  • TikTok21%
  • Google search17%
Thank you!
A thank-you gift is already set aside for you.
1 of 2
How did you first hear about us?
  • Instagram
  • TikTok
  • Google search
  • A friend or family member
  • Other
Your gift is ready Open it to see what’s inside. Open my gift
Opens when the order arrives

Answer two questions and open the gift

Why Twicebow

Every answer deserves a thank-you.

A customer who answers your survey is doing you a favor. Most stores take the answer and move on. The data grows, but the customer never hears back. We built Twicebow to close that loop.

Surveys learn, then go quiet

You find out where customers came from. Nothing gives them a reason to come back.

Thank-you codes come too soon

A discount shown the moment they pay is easy to forget before the package arrives.

Loyalty programs ask a lot

Points, tiers and sign-ups are a big ask from someone who has bought once.

So Twicebow thanks customers twice: once when they pay, and again when the order arrives.

How it works

Ask at checkout. Reward on delivery.

  1. 1

    Ask while they’re still here

    A short survey on the thank-you page, one question at a time. Ask how they found you, why they bought, or how likely they are to recommend you. It shows up after payment, so checkout stays exactly as it is.

  2. 2

    The gift waits for the order

    Customers see a gift set aside in their name. It stays closed while the order travels, so there’s something to look forward to.

  3. 3

    It opens when the package does

    Once the order is delivered, the gift opens: a discount made for them, with the expiry you choose. Want it sooner? Let it open right after the survey.

Repeat orders

Bigger rewards, every repeat order.

Each order moves a customer one step up. There are no points to explain and no accounts to create, just a box that gets better each time they come back, up to your best one.

Gift for a friend

Starter and up

Customers can send a one-time gift to a friend, who gets a discount on their own order.

Order 115% off
Order 225% off
Order 330% off
Example steps. You choose each reward: percent off, a fixed amount, free shipping or a collection discount. After the last step, the next order starts again at the first.
Fair by design

Good for your customers. Good for your brand.

Email is their choice

After answering, customers can ask for a reminder. Twicebow only emails people who say yes, and only about their gift.

A code for one person

Each gift is a unique code made for that customer, good for one order and the expiry you set.

Reviews are never bought

The review button is shown to everyone and carries no reward, so your reviews stay honest.

A promised gift always opens

Hit your plan’s limit or change plans, and every gift already promised still opens.

Make it yours

Your words, your look. Your answers, anywhere.

Sounds like your brand

Start from a ready-made template, then edit the heading, questions, gift cards and emails. Templates come ready in multiple customer languages.

Answers where you work

See every answer in the app, or send it to Klaviyo, Google Sheets, a CSV file or your own endpoint. A weekly summary can land in your inbox, too.

Inside the app

Everything in one place, inside your Shopify admin.

No separate dashboard to log into, and no code to touch. Here is what you actually see after you install it.

The Customer view screen: the thank-you page heading and questions on the left, a live preview of what the customer sees on the right
Write the questions on the left, watch the customer’s thank-you page change on the right. Switch between opening the gift on delivery or straight after the survey with one toggle.
The Overview screen: net return over the last 30 days, and how many customers answered, unlocked a gift and used the code
What the program costs and what it brings back, plus where customers drop off — from the order coming in to the code being used.
ROI calculator

What’s a thank-you worth? Run your own numbers.

Move the sliders to match your store. They’re your guesses, not our promises. Once you’re live, the Overview page measures the real thing.

Your store

1,000
$60
15% off

Your customers

25%
10%

An example store. Turn on JavaScript to try your own numbers.

Net return a month

$1,021

$12,252 a year at this pace

  • 250 customers answer and get a gift
  • 25 come back and use it
Sales from returning customers
$1,275
Discounts on those orders
−$225
Twicebow Starter plan
−$29
Net return
$1,021

$5.02 in sales for every $1 it costs

250 responses a month fits Starter.See plans

How it’s counted: sales from orders that used a Twicebow gift code, at your average order value, minus their discounts and the plan price. A gift nobody uses costs nothing. These are sales, not profit, the same way the Overview page counts them.

Pricing

Start free. Upgrade as you grow.

Every plan includes the survey, the gift, reminder emails, the Overview page and CSV downloads.

Free

$0

100 survey responses / mo

  • Rewards that grow with every order
  • Multi-language support

Starter

$29 /mo

1,000 survey responses / mo

Everything in Free, plus:

  • Gift for a friend & review button
  • AI insights in your weekly summary
  • Klaviyo & Google Sheets sync

Growth

$79 /mo

5,000 survey responses / mo

Everything in Starter, plus:

  • Product suggestions on the gift page
  • Your own endpoint (webhook)

Pro

$149 /mo

Unlimited survey responses

Everything in Growth.

Paid plans include a 14-day free trial. Prices in USD, billed through Shopify.

Add to Shopify
FAQ

Questions merchants ask

Where do customers see the survey?

On your Shopify thank-you page, right after they pay, so it never gets in the way of the sale. Customers who skip it can still answer later from their order status page.

When does the gift open?

When the order is delivered. Twicebow follows the carrier’s delivery updates, and a backup timer opens the gift if tracking never confirms. You can also have it open right after the survey.

Do customers need an account or points?

No. The gift is a discount code made for them, and each repeat order opens the next, bigger box. There is nothing to sign up for.

What if an order is canceled or refunded?

The gift is canceled and its code stops working. For partial refunds, you decide.

Will it work with my store?

Twicebow adds its blocks with Shopify’s checkout editor, so there is no code to touch. The survey follows your checkout’s colors and fonts. It works on every Shopify plan except Shopify’s Starter plan.

How much does it cost?

The Free plan includes 100 survey responses a month, with the gift and the growing box. Paid plans start at $29 a month with a 14-day free trial, billed through Shopify.

How does Twicebow measure what it brings back?

The Overview page adds up the orders that used a Twicebow gift code and subtracts the discount on each one. A gift nobody uses costs nothing, so it never counts against you. Try your own numbers in the ROI calculator.

Can I send answers to Klaviyo or Google Sheets?

Yes, on Starter and up. Every plan can download answers as a CSV file, and Growth adds your own endpoint (webhook).

How is Twicebow different from Zigpoll, Fairing, KNO, Grapevine or SEA?

They all ask customers questions after checkout. Twicebow also thanks them twice: once when they answer, and again with a gift that opens when the order is delivered. Every repeat order opens a bigger box. See the side-by-side comparisons.

Your next order starts on the thank-you page.

Add Twicebow, pick a template and go live from your Shopify admin.

Add to Shopify Free plan available