Fairing
- Customer answerson the thank-you page
- The answer joins your reportsrevenue and LTV by channel
- Donefor the customer
Twicebow vs Fairing
Fairing asks where they came from. Twicebow asks, then brings them back.
Both ask “How did you hear about us?” on your Shopify thank-you page. Fairing goes deep on attribution reports. Twicebow turns the answer into a reason to order again.
Twicebow
- Customer answersand is thanked on the spot
- A gift waitson their order status page
- The order arrives, the gift opensthe second thank-you
- Next order, bigger boxand the next survey gets answered too
Fairing is built for attribution. It ties each answer to revenue and lifetime value, feeds Shopify Analytics, and connects to more than 25 marketing tools.
Twicebow asks the same question, then gives the customer a gift box that opens when their order arrives. Every repeat order opens a bigger box.
If attribution reporting is the whole job, pick Fairing. If you want the survey to also bring customers back, pick Twicebow.
At a glance
| Feature | Twicebow | Fairing |
|---|---|---|
| After the survey | ||
| Gift that opens when the order is delivered | Yes | No |
| Gift that grows with every repeat order | Yes | No |
| Reward for answering | Built in | Through a loyalty app |
| No points program or customer account needed | Yes | Not applicable |
| Where and what you can ask | ||
| Thank-you page | Yes | Yes |
| Order status page | Yes | Yes |
| NPS surveys | No | Yes |
| Different questions for new and returning customers | No | Yes |
| Your data | ||
| Revenue and LTV by answer | No | Yes |
| Multiple customer languages | Yes | Yes |
| Klaviyo and Google Sheets | Starter and up | Every plan |
| Webhook or API | Webhook, Growth and up | API and MCP (beta), every plan |
| AI in a weekly report | Starter and up | Every plan |
Pricing
Pay for answers, not orders.
Fairing prices by how many orders you get. Twicebow prices by how many customers answer. With 1,000 orders a month, Fairing is $99. On Twicebow, $29 covers up to 1,000 answers.
| Plan | Twicebow | Fairing |
|---|---|---|
| Free | $0100 responses | $0Up to 200 orders |
| Entry plan | $29 / mo1,000 responses | $49 / mo201–500 orders |
| Middle plan | $79 / mo5,000 responses | $99 / mo501–1,000 orders |
| Top plan | $149 / moUnlimited | $149 / mo1,001–5,000 orders |
Limits are per month. Fairing prices as of October 2026, from its Shopify App Store listing.
Why the second thank-you matters
Attribution tells you where a customer came from. It does not give them a reason to come back. Twicebow holds a gift until the order is delivered, when they are holding what they bought and most likely to shop again.
You still get the answer to “How did you hear about us?”, in the app or sent to Klaviyo, Google Sheets, a CSV file or your own endpoint.
Pick Fairing if
- Attribution is the main job, and you want revenue and LTV broken down by answer.
- You want survey data inside Shopify Analytics.
- You run NPS surveys.
- You want different questions for new and returning customers.
- You want an app with a long track record. Fairing launched in 2018.
Pick Twicebow if
- You want the survey to bring customers back, not just measure them.
- You want a reward built in, with no loyalty app to connect.
- You want rewards that grow with every order, without points or accounts.
- You would rather pay for answers than for orders.
Ask, then say thank you twice
Twicebow puts a short survey on your Shopify thank-you page and sends the customer a gift that opens when their order arrives.
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Fairing is a trademark of its owner. Twicebow is not affiliated with Fairing. Details checked October 2026. Spotted something out of date? Email support@twicebow.com.