Grapevine
- Customer answerson the thank-you page
- Shared discount codeone code you paste into the thank-you message
- Doneuntil the next survey
Twicebow vs Grapevine
Grapevine shares a code. Twicebow gives each customer a gift.
Both put a survey on your Shopify thank-you page. Grapevine can show one discount code that everyone gets. Twicebow makes a gift for each customer that opens when their order arrives.
Twicebow
- Customer answersand is thanked on the spot
- A gift waitson their order status page
- The order arrives, the gift opensthe second thank-you
- Next order, bigger boxand the next survey gets answered too
Grapevine is an all-round survey app on one flat plan. It runs post-purchase, NPS, CSAT and on-site surveys, by email and on Shopify POS, with unlimited responses.
Twicebow asks a short question after checkout, then gives the customer a gift box that opens when their order arrives. Every repeat order opens a bigger box.
If you want every kind of survey for one price, pick Grapevine. If you want your post-purchase survey to also bring customers back, pick Twicebow.
At a glance
| Feature | Twicebow | Grapevine |
|---|---|---|
| After the survey | ||
| Gift that opens when the order is delivered | Yes | No |
| Gift that grows with every repeat order | Yes | No |
| Discount code for answering | Made for each customer | One shared code you set up |
| No points program or customer account needed | Yes | Not applicable |
| Where and what you can ask | ||
| Thank-you page | Yes | Yes |
| Order status page | Yes | Yes |
| On-site, email and Shopify POS surveys | No | Yes |
| NPS and CSAT surveys | No | Yes |
| Show surveys by order value, product or country | No | Yes |
| Works on the Shopify Starter plan | No | Yes |
| Your data | ||
| Revenue and AOV by channel | No | Yes |
| Multiple customer languages | Yes | Yes |
| Klaviyo | Starter and up | Yes |
| AI | Weekly summary, Starter and up | Query your data with your own AI (MCP) |
Pricing
Start free, with the gift included.
Grapevine has one plan at $25 a month, after a 14-day trial. Twicebow’s Free plan covers 100 responses a month, with the gift and growing box.
| Plan | Twicebow | Grapevine |
|---|---|---|
| Free | $0100 responses | –14-day free trial |
| Entry plan | $29 / mo1,000 responses | $25 / moUnlimited, the only plan |
| Middle plan | $79 / mo5,000 responses | – |
| Top plan | $149 / moUnlimited | – |
Response limits are per month. Grapevine prices as of October 2026, from its Shopify App Store listing. If you only need unlimited answers and no reward, Grapevine’s single plan costs less.
Why the second thank-you matters
A shared code shown on the thank-you page arrives just after the customer has spent money, and it is the same code everyone else got. By the time the package lands, it is easy to forget.
Twicebow makes a code for each customer and holds it until the order is delivered, when they are holding what they bought and most likely to shop again. The next order opens a bigger box.
Pick Grapevine if
- You want unlimited answers for one flat price.
- You want on-site, email and Shopify POS surveys too.
- You run NPS or CSAT surveys.
- You want revenue and AOV broken down by channel.
- Your store is on the Shopify Starter plan.
- You want an app with a long track record. Grapevine launched in 2017.
Pick Twicebow if
- You want each customer to get their own gift, not a shared code.
- You want the gift to wait for delivery and grow with every order.
- You want to start on a free plan.
- You want rewards without points or customer accounts.
Ask, then say thank you twice
Twicebow puts a short survey on your Shopify thank-you page and sends the customer a gift that opens when their order arrives.
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Grapevine is a trademark of Union Works Apps. Twicebow is not affiliated with Grapevine. Details checked October 2026. Spotted something out of date? Email support@twicebow.com.