KNO
- Customer answerson the thank-you page
- One-time promo codeshown right away, Analyst plan and up
- Doneuntil the next survey
Twicebow vs KNO
KNO gives a code. Twicebow gives a gift that grows.
Both put a survey on your Shopify thank-you page, and both can thank customers with a discount. The difference is when it arrives, and what happens on the next order.
Twicebow
- Customer answersand is thanked on the spot
- A gift waitson their order status page
- The order arrives, the gift opensthe second thank-you
- Next order, bigger boxand the next survey gets answered too
KNO is a survey and attribution tool. It offers ready-made survey templates, benchmarks against other brands, and surveys by email and SMS as well as after checkout.
Twicebow asks a short question after checkout, then gives the customer a gift box that opens when their order arrives. Every repeat order opens a bigger box.
If you want many surveys and benchmarks, pick KNO. If you want your post-purchase survey to also bring customers back, pick Twicebow.
At a glance
| Feature | Twicebow | KNO |
|---|---|---|
| After the survey | ||
| Gift that opens when the order is delivered | Yes | No |
| Gift that grows with every repeat order | Yes | No |
| Discount code after the survey | Every plan | Analyst and up |
| No points program or customer account needed | Yes | Not applicable |
| Where and what you can ask | ||
| Thank-you page | Yes | Yes |
| Email and SMS surveys | No | Yes |
| NPS surveys | No | Paid add-on |
| Benchmarks against other brands | No | Analyst and up |
| Your data | ||
| Klaviyo | Starter and up | Analyst and up |
| Webhook or API | Webhook, Growth and up | REST API |
| Download every answer | Yes | Yes |
Pricing
A free plan, and a gift on every plan.
KNO has no free plan, and its promo code action starts on Analyst at $119 a month. Twicebow’s gift and growing box come with every plan, Free included.
| Plan | Twicebow | KNO |
|---|---|---|
| Free | $0100 responses | –7-day free trial |
| Entry plan | $29 / mo1,000 responses | $19 / moUnlimited responses, 1 survey, 3 questions |
| Middle plan | $79 / mo5,000 responses | $119 / mo2 surveys, 2 integrations |
| Top plan | $149 / moUnlimited | $299 / mo4 surveys, 4 integrations |
Response limits are per month. KNO prices as of October 2026, from its Shopify App Store listing. KNO’s Starter plan is the cheapest way to collect unlimited answers, without a reward.
Why the second thank-you matters
A code shown on the thank-you page arrives just after the customer has spent money. By the time the package lands, that code is easy to forget.
Twicebow holds the thank-you until the order is delivered, when they are holding what they bought and most likely to shop again. You can also open the gift straight after the survey if you prefer. Either way, the next order opens a bigger box.
Pick KNO if
- You want unlimited answers to a short survey for $19 a month, with no reward.
- You want to send surveys by email or SMS.
- You want benchmarks against other brands.
- You want a REST API for your survey data.
- You want an app with a long track record. KNO launched in 2020.
Pick Twicebow if
- You want to thank customers for answering, without a $119 plan.
- You want the gift to wait for delivery and grow with every order.
- You want to start on a free plan.
- You want rewards without points or customer accounts.
Ask, then say thank you twice
Twicebow puts a short survey on your Shopify thank-you page and sends the customer a gift that opens when their order arrives.
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KNO is a trademark of KnoCommerce Inc. Twicebow is not affiliated with KNO. Details checked October 2026. Spotted something out of date? Email support@twicebow.com.